Food Here's Why Chick-fil-A Employees Never Say 'You're Welcome'

10:15  25 april  2018
10:15  25 april  2018 Source:   tasteofhome.com

The Real Reason Chick-fil-A Employees Say “My Pleasure”

  The Real Reason Chick-fil-A Employees Say “My Pleasure” If you’ve ever been to Chick-fil-A, and there’s a good chance you have—even if you prefer Hawaiian food—you probably noticed that when customers say 'thank you,' employees say 'my pleasure.' Since 'you’re welcome' has always been my go-to response, I had to know more! How it became store Chick-fil-A cultureLegend says the chain’s founder, Truett Cathy, got the idea while staying at the Ritz Carlton. When he said 'thank you' to a hotel employee, the employee replied, 'my pleasure.' Cathy thought those two small words made the Ritz Carlton stand apart as a luxury establishment.

The Real Reason Chick - fil - A Employees Say “My Pleasure”. Lauren CahnApril 24, 2018. When you say "thank you" to your Chick - Fil - A server, you won't hear " you ' re welcome ." Since “ you ’ re welcome ” has always been my go-to response, I had to know more!

" Here ' s Why Chick - fil - A Employees Never Say ' You ' re Welcome " - twitter.com. Have you ever noticed employees at Chick - fil - a ? When you say They never respond, “ you ’ re welcome ”. ‘ You ’ re welcome ’ seems too indifferent, and we’re told to use elevated language.”

Chick-fil-A restaurant exterior.© Shutterstock / Ken Wolter Chick-fil-A restaurant exterior.

If you've ever been to Chick-fil-A, and there's a good chance you have—even if you prefer Hawaiian food—you probably noticed that when customers say "thank you," employees say "my pleasure." Since "you're welcome" has always been my go-to response, I had to know more!

How it became store Chick-fil-A culture

Legend says the chain's founder, Truett Cathy, got the idea while staying at the Ritz Carlton. When he said "thank you" to a hotel employee, the employee replied, "my pleasure." Cathy thought those two small words made the Ritz Carlton stand apart as a luxury establishment. He wanted to bring that feel to his own restaurants, and the rest is history!

This Is What’s Actually in Chick-fil-A’s Famous Sauce

  This Is What’s Actually in Chick-fil-A’s Famous Sauce <p>The signature sauce is so coveted that people buy (and sell) tubs of it on eBay. Luckily, you don’t have to go online to get your fill of this tangy spread.</p>Fast food restaurants are obsessed with their sauces. It’s probably a rite of passage in the service industry to debut a secret sauce, considering how many big-name chains have one: McDonald’s Big Mac sauce, Burger King’s Chicken Fry Sauce, In-N-Out’s secret spread, the Krabby Patty secret formula—the list goes on and on.

When customers say “thank you,” members of Chick - fil - A ’s notoriously cheerful staff almost never answer with a typical “ you ’ re welcome .” “‘ You ’ re welcome ’ seems too indifferent, and we’re told to use elevated language,” the employee explained. WATCH: Here ’ s the Real Reason Why Chick - fil - A

Chick - fil - A employees don't say " You ' re welcome ," but instead, "My pleasure." (iStock) If you’ve ever been to Chick - fil - A , you probably noticed that when

Though there's nothing in the official Chick-fil-A employee training on saying "my pleasure," according to a Reddit user who works there, it's still an important part of the company culture. "'You're welcome' seems too indifferent, and we're told to use elevated language," the employee says.

It represents going the extra mile

Is there business sense behind "my pleasure?" Absolutely! Chick-fil-A is known for taking customer service that extra "mile," according to Kristen Hunter, a marketing consultant for the restaurant chain. "The first mile is the foundation—good customer service, hot food hot, cold food cold. The second mile is what we do that's remarkable," she says in an interview. (Here's why the same rule of thumb works for hosting a party.) In the case of "my pleasure," the subtle change in the expected lingo sends a unique message to customers, adding an element of extra care.

The Real Reason It’s So Cheap to Open a Chick-fil-A

  The Real Reason It’s So Cheap to Open a Chick-fil-A Everyone who loves the famous Chick-fil-A sauce—this is the secret ingredient that makes it so addictive, by the way—will be jumping for joy when they learn that it’s one of the cheapest fast food chains to open.&nbsp;Chick-fil-A has the eighth highest sales out of all fast-food chains in the United States, however, to open a franchise it will only cost you $10,000. To give you some perspective, it costs between 1 to 2.3 million dollars to open up a McDonald’s and that doesn’t include the $45,000 franchise fee and a slew of requirements you have to meet.

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The One Thing You've Never Noticed When You Order Chick - Fil - A . If the answer is no, you ' re in the same boat as half our staff. Let us clue you in: It' s that whenever you say "thank you" to a Chick - Fil - A employee , they'll inevitably reply "my pleasure."

In fact, using the word "pleasure" at all in a customer interaction is a brilliant tactic for making customers happy, according to CBS Moneywatch's Michael Hess in his article, "The 6 Best Words in Customer Service."

The customers eat it up!

I know people love Chick-fil-A, and not only because the waffle fries are amazing. We're happy to report that many customers are absolutely delighted to hear "my pleasure" in lieu of "you're welcome." (I'm one of 'em!)

You can re-create the Chick-fil-A experience at home with our Spicy Chicken Nuggets, a spicy copycat recipe for nuggets. And for dessert, how about one of these adorable Chirpy Chick Cupcakes? When people thank you for the treat, don't forget to say, "My pleasure!"

Speaking of fast food, here's how eight popular restaurants—including Chick-fil-A—got their names.

Related Gallery: 10 Chick-Fil-A Copycat Recipes to Satisfy Your Cravings, Even on Sundays (Provided by Popsugar) 10 Chick-Fil-A Copycat Recipes to Satisfy Your Cravings, Even on Sundays: Why is it that Chick-fil-A cravings seem to hit the hardest on Sundays, the only day the fast-food chain is closed? These copycat recipes allow you to get your fix any time, any day. From the classic Chick-fil-A chicken sandwich to the nuggets and more, every Chick-fil-A obsessive will surely appreciate these recipes that are just as good as - if not better than - the real thing. Just pick up some Chick-fil-A Sauce (or 20), and you're good to go. Related:Get the Dish: Chick-Fil-A Chicken Sandwich19 Copycat Taco Bell Recipes For When the Craving Strikes27 Fast Food Recipes - Hacked!  10 Photos: View as Gallery | View as Slideshow 10 Chick-Fil-A Copycat Recipes to Satisfy Your Cravings, Even on Sundays


How to Get a Freshly Made Chicken Sandwich at Chick-fil-A Every Time, According to a Former Employee .
<p>Among the many communication and interpersonal skills I learned during my time as an employee at Chick-fil-A, I also acquired some knowledge highly coveted by Chick-fil-A super fans: hacks, tips, and tricks for receiving a piping hot sandwich no matter the time of day.</p>Now, as someone who works in the customer service industry, I certainly would not advise you to harass or communicate a certain amount of disrespect to the employee who has the pleasure of taking your order. Nope. Not only will you learn how to get a freshly made Chick-fil-A chicken sandwich every time, but you will learn how to get it respectfully, no begging required.

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