Food Here's Why Chick-fil-A Employees Never Say 'You're Welcome'

10:15  25 april  2018
10:15  25 april  2018 Source:   tasteofhome.com

Chick-fil-A Expects Soon-Opening Grand Central Store to Be Its Busiest Ever

  Chick-fil-A Expects Soon-Opening Grand Central Store to Be Its Busiest Ever <p>The fast-food chicken chain opens its third Manhattan location on March 1.</p>The fast-food chicken chain opens its third Manhattan location on March 1.

During the “Ask Me Anything” conversation, this teenage employee dished where the delicious chicken comes from, their thoughts on the chain being anti-LGBTQ, and why they always say “my pleasure” instead of “ you ’ re welcome .” Read on for all of the Chick - fil - A insider secrets

7 Things You Never Knew About Chick - fil - A , Straight From an Employee . WHY ?! "It' s a courtesy thing," the employee said . "' You ' re welcome ' seems too indifferent and we're told to use elevated But the most important thing here : "you can order Oreo pieces in whatever beverage you want."

Chick-fil-A restaurant exterior.© Shutterstock / Ken Wolter Chick-fil-A restaurant exterior.

If you've ever been to Chick-fil-A, and there's a good chance you have—even if you prefer Hawaiian food—you probably noticed that when customers say "thank you," employees say "my pleasure." Since "you're welcome" has always been my go-to response, I had to know more!

How it became store Chick-fil-A culture

Legend says the chain's founder, Truett Cathy, got the idea while staying at the Ritz Carlton. When he said "thank you" to a hotel employee, the employee replied, "my pleasure." Cathy thought those two small words made the Ritz Carlton stand apart as a luxury establishment. He wanted to bring that feel to his own restaurants, and the rest is history!

This Chick-fil-A Chef Has a Genius Kitchen Organization Tip

  This Chick-fil-A Chef Has a Genius Kitchen Organization Tip <p>These days, my fridge isn't exactly Instagram gold, but I'm pretty sure Ina Garten would be proud.</p>Fast forward to now, and Chick-fil-A reminded me of the handy tip for keeping your fridge neat — and food safe. In a spring cleaning article on Chick-fil-A's blog The Chicken Wire, Wing Lau, a culinary expert for the company shares his version of the FIFO rule. "When it comes to organizing food storage areas like the pantry, refrigerator and fruit bowl, Lau likes to think in terms of first in, first out – or, FIFO," the post's author Kelly Lassing writes.

During the "Ask Me Anything" conversation, this teenage employee dished where the delicious chicken comes from, their thoughts on the chain being anti-LGBTQ, and why they always say "my pleasure" instead of " you ' re welcome ." Read on for all of the Chick - fil - A insider secrets

We may say “my pleasure” a lot, but these are thirteen secrets a Chick - fil - A employee will never 7. Saying “ you ’ re welcome ” is strictly forbidden. It is rumored that we won’t get paid if we don’t Here ' s why you should do the same no matter how lazy or cheap you are (I'm a college student, I know)

Though there's nothing in the official Chick-fil-A employee training on saying "my pleasure," according to a Reddit user who works there, it's still an important part of the company culture. "'You're welcome' seems too indifferent, and we're told to use elevated language," the employee says.

It represents going the extra mile

Is there business sense behind "my pleasure?" Absolutely! Chick-fil-A is known for taking customer service that extra "mile," according to Kristen Hunter, a marketing consultant for the restaurant chain. "The first mile is the foundation—good customer service, hot food hot, cold food cold. The second mile is what we do that's remarkable," she says in an interview. (Here's why the same rule of thumb works for hosting a party.) In the case of "my pleasure," the subtle change in the expected lingo sends a unique message to customers, adding an element of extra care.

Chick-fil-A Is About to Overtake Taco Bell, Wendy's, and Burger King

  Chick-fil-A Is About to Overtake Taco Bell, Wendy's, and Burger King <p>Chick-fil-A is about to become the third largest fast food restaurant in the United States.</p>Fast food companies are constantly competing to poach potential customers from their competitors, whether it's with an exceedingly witty social media presence or by cashing in on of-the-moment trends. However, sometimes all it takes to gain new customers is dedication to what you're good at and faster, more convenient service. That's evidently been working for Chick-fil-A because the chicken-centric chain is currently on track to become the third largest fast food restaurant in the United States, overtaking behemoth brands like Taco Bell, Wendy's, and Burger King.

5. Chick - Fil - A Employees don’t say “ You ’ re welcome ”. At Chick - Fil - A , employees are taught to say “My pleasure” instead of “ you ’ re welcome .”

During the "Ask Me Anything" conversation, this teenage employee dished where the delicious chicken comes from, their thoughts on the chain being anti-LGBTQ, and why they always say "my pleasure" instead of " you ' re welcome ." Read on for all of the Chick - fil - A insider secrets

In fact, using the word "pleasure" at all in a customer interaction is a brilliant tactic for making customers happy, according to CBS Moneywatch's Michael Hess in his article, "The 6 Best Words in Customer Service."

The customers eat it up!

I know people love Chick-fil-A, and not only because the waffle fries are amazing. We're happy to report that many customers are absolutely delighted to hear "my pleasure" in lieu of "you're welcome." (I'm one of 'em!)

You can re-create the Chick-fil-A experience at home with our Spicy Chicken Nuggets, a spicy copycat recipe for nuggets. And for dessert, how about one of these adorable Chirpy Chick Cupcakes? When people thank you for the treat, don't forget to say, "My pleasure!"

Speaking of fast food, here's how eight popular restaurants—including Chick-fil-A—got their names.

Related Gallery: 10 Chick-Fil-A Copycat Recipes to Satisfy Your Cravings, Even on Sundays (Provided by Popsugar) 10 Chick-Fil-A Copycat Recipes to Satisfy Your Cravings, Even on Sundays: Why is it that Chick-fil-A cravings seem to hit the hardest on Sundays, the only day the fast-food chain is closed? These copycat recipes allow you to get your fix any time, any day. From the classic Chick-fil-A chicken sandwich to the nuggets and more, every Chick-fil-A obsessive will surely appreciate these recipes that are just as good as - if not better than - the real thing. Just pick up some Chick-fil-A Sauce (or 20), and you're good to go. Related:Get the Dish: Chick-Fil-A Chicken Sandwich19 Copycat Taco Bell Recipes For When the Craving Strikes27 Fast Food Recipes - Hacked!  10 Photos: View as Gallery | View as Slideshow 10 Chick-Fil-A Copycat Recipes to Satisfy Your Cravings, Even on Sundays


What It's Like to Try Chick-fil-A for the First Time .
Confession: I've never been to Chick-fil-A. To me, that's just a random, fun fact. To others, it's sacrilege. In my defense, I was born and raised in Wisconsin, where cheese and custard are the prevailing foodobsessions. Unless you count McDonald's nuggets, fried chicken was just not part of my childhood diet. Before setting out to write this article, all I knew about Chick-fil-A was that their marketing strategy relies heavily on cows who need spelling lessons and that they're closed on Sundays.© cfalakewood on Instagram Chick-fil-A Lakewood on Instagram: “We are coming for you, Lakewood, WA! Chick-fil-A Bridgeport & 100th is opening May 2018! www.cfalakewood.

—   Share news in the SOC. Networks

Topical videos:

This is interesting!