Travel JetBlue was just named the worst airline in America

01:06  12 january  2018
01:06  12 january  2018 Source:   wisn.com

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In a new analysis of airlines in the United States released by the Wall Street Journal, Jet Blue was awarded the not-so-honorable title of America 's worst airline . In an annual analysis conducted by Wall Street Journal, JetBlue slumped to the bottom in the publications rankings system.

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WATCH: Ranking of best and worst airlines revealed (provided by CBS New York)

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While Delta unseated Alaska Airlines to take the title of America ’s best carrier, JetBlue fell three spots from last year’s rankings to land behind the much-maligned Spirit and American Airlines this year. JUST IN: Federal Judge Ord by Martin Walsh.

A JetBlue logo is displayed on the side of a jet as it taxis at Boston's Logan International Airport in 2011. On Christmas Day, one of its planes slid off the taxiway at Logan Airport. No one was hurt. Now the airline , which is Logan’s largest carrier, has been named the worst airline in America by

The Wall Street Journal released their annual analysis of U.S. airlines today, and in a surprising turn of events, JetBlue Airways came dead last in the rankings.

While Delta unseated Alaska Airlines to take the title of America's best carrier, JetBlue fell three spots from last year's rankings to land behind the much-maligned Spirit and American Airlines this year.

If you've ever flown JetBlue, the rock-bottom ranking may come as a surprise, especially since the New York-based carrier shot up 14 spots in Skytrax's World Airline Awards in 2017 to 39 from 53, making it the third best low-cost airline in the world according to the international air transport rating organization.

In reader surveys, JetBlue also received top rankings, including the number two spot on both Travel + Leisure's World's Best List of top domestic airlines and Conde Nast Traveler's Readers' Choice Awards of the best airlines in the U.S. in 2017.

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While Delta unseated Alaska Airlines to take the title of America 's best carrier, JetBlue fell three spots from last year's rankings to land behind the much-maligned Spirit and American Airlines this year.

In a new analysis of airlines in the United States released by the Wall Street Journal, Jet Blue was awarded the not-so-honorable title of America 's worst airline . In an annual analysis conducted by Wall Street Journal, JetBlue slumped to the bottom in the publications rankings system.

So what gives?

The Wall Street Journal looks at seven key operational metrics for their rankings, including on-time arrivals, canceled flights, extreme delays, 2-hour tarmac delays, mishandled luggage, involuntary bumping and complaints.

Even though JetBlue was the second best airline in 2017 for handling luggage and came in fourth when it came to the number of complaints received, it ran into major problems when it came to delayed and canceled flights last year. The carrier attributes those issues to the fact that the number of slowdowns that air-traffic control issued in New York—where JetBlue is based—doubled in 2017, The Wall Street Journal reports.

But they're working on it.

In addition to increasing their number of spare airplanes, they're also giving maintenance crews more time to make fixes after red-eye flights, Jeff Martin, JetBlue's executive vice president for operations, told The Wall Street Journal. They've also introduced new boarding procedures to help planes depart faster, as well as investing in new cockpit equipment so that flight-plan changes will be received electronically and not over the radio, which shaves minutes off delays.

These Are the Best and Worst Airlines of the Year .
One major shock? JetBlue ranked surprisingly low.To come up with their list, The Points Guy team weighed a number of criteria, starting with price, which includes airfare and baggage and change fees, followed by convenience, made up of the routes offered by an airline, on-time performance, and cabin comfort. The rankings also considered the inevitable problems associated with air travel (appropriately titled "headaches," which examined lost baggage, customer service, and getting bumped from a flight) and looked at extra perks, like the quality of the frequent flier program and airport lounge offerings.

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