Travel Have an awful trip? Here's how to file a complaint with airports and airlines

14:11  17 april  2018
14:11  17 april  2018 Source:   FOX News

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The important consideration for travelers is how airlines respond, and what to do when that response is inadequate. Today, TPG Contributor Nick Ewen Fortunately, you have options when your trips don’t go according to plan, and today I’ll look at one recourse in particular: filing a complaint with the

Here ' s how to file a complaint directly with the US Department of Transportation. Trip Report Index. Airlines . Airport Lounges. Hotels. So now – after all this, it feels awful to accept business class tickets that are not even direct.

If you had a miserable trip and want to complain, use these tips to make your voice heard.© anyaberkut If you had a miserable trip and want to complain, use these tips to make your voice heard.

You got a great deal on your vacation flight, so you figure the rest of your travels will be glitch-free.

Hah!

Travel glitches, as I like to call them, are usually minor annoyances like being seated near a crying baby while the flight attendant seems oblivious to your predicament. But what if the glitch is a real problem, like a cancelled flight or brawling passengers?

First, it's always good to voice your displeasure. And if that doesn’t help, you file a complaint.

Here are the steps to follow.

1. Talk to someone in person

This seems obvious, but a lot of people skip this step, thereby losing a chance to nip a problem in the bud. If you’re in the airport, talk to an airline rep; if you’re on the plane, talk to a flight attendant. Remember, these people may be very busy when you get to them, so keep your comments brief and respectful. Most people don’t respond well to being yelled at. If you get nowhere, move on to step two.

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Compromise is the key here . They want the customer to be happy so offer “constructive criticism not a paragraph of how they suck. Read my other posts on how to file consumer complaints . How can a person file a complaint against Groupon? Who owns Emirates Airlines ?

We queued for three hours in the most awful , disorganised queue at Havana airport to check in (we checked in at the time we were supposed to I called and they said to file a complaint online and wait 7 days for a response. » Check our tips on how to try and find the best airline seat on your next trip .

2. Try reaching out on social media

Most airlines take complaints on social media very seriously and have staffers assigned to watch Twitter and Facebook in order to respond to any griping in real-time. If you don’t have any social media accounts, this is an excellent reason to sign up. Tip: It doesn’t hurt to be able to demonstrate your problem so if you have any video, consider posting that as well; the images of the man being dragged down the aisle of a United plane a year ago are seared into memory, and they certainly got the airline’s attention.

3. File a complaint

When all else fails, file a complaint. You may be asked to send trip documentation, so gather up whatever you can find (boarding passes, bag-checks and anything else) that may prove useful.

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You know all that frustration and helplessness you feel when stranded at the airport ? But nonetheless, it’s in your power to reclaim the compensation owed to you. Here ’ s how you can. If that’s the case, file the complaint with the airline you flew with.

"the trip back was awful ". F Pearce (United Kingdom) 20th March 2018. If we travel to NZ again we will go via Singapore with Singapore airlines - been to NZ with them a few times and they are much better - no complaints at all. » Airlines and airports can respond to user reviews.

Some airlines including Delta have a ‘compliment/complaint’ button on the desktop homepage, but the simplest way to get in touch is by searching the airline’s name and the word "contact." If you need to talk with the airline urgently, call them. Otherwise, send an email explaining your problem, but keep it simple, keep it short, and keep it polite.

  • Baggage complaint: If the airline lost or damaged your luggage, do not leave the airport without filing a complaint. You can do this at the airline’s baggage claim office located near the carousel. Tip: Inspect your luggage carefully for damage before you leave the airport.
  • Department of Transportation: Filing a complaint with this government agency is your last resort for general airline complaints; airlines don’t like this because the DOT publishes the numbers of these complaints each month and names the airlines passengers complained about. Learn more about filing a DOT complaint here.
  • TSA: If you have a complaint about airport security within the U.S. the TSA offers several ways to make contact; you can find them all here.
  • Airport: Go to the airline’s website and search ‘contact’ for numbers and email addresses so you can explain the problem. Again, keep it simple, and be nice.

Code-sharing: Seams are showing .
If you buy a ticket on British Airways flight 1541 from Chicago to London, you might decide to show up for your departure at O'Hare's international terminal 5, where BA operates its Chicago flights. If so, you might miss your plane, because BA flight 1541 is actually operated by American Airlines and leaves from American's area in terminal 3, some distance away. And if someone tries to meet you at BA's terminal 5 in Heathrow, you'll be standing there at American's baggage claim in terminal 3 wondering where your host is. It works the same way for American, too; its flight 6194 is actually on BA flight 294.

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