Travel American Airlines Passengers Discuss Stroller Incident

02:56  25 april  2017
02:56  25 april  2017 Source:   ibtimes.com

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That's what just fired me up, so that was it," said a passenger about a recent incident aboard a flight. Video surfaced Friday of a tearful mother allegedly distraught after her baby was nearly hit with a double-wide stroller by a male American Airlines flight attendant on a Dallas-bound flight from

American Airlines Passengers Discuss Stroller Incident . "A baby almost got hurt. That's what just fired me up, so that was it," said a passenger about a recent incident aboard a flight.

Video provided by CBS News

Video surfaced Friday of a tearful mother allegedly distraught after her baby was nearly hit with a double-wide stroller by a male American Airlines flight attendant on a Dallas-bound flight from San Francisco.

Tony Fierro, a Dallas resident who can be seen leaving his window seat to defend the woman and confront the flight attendant, talked with local media about the incident. In the video, Fierro repeatedly requests the name of the male flight attendant in question and then later goes face-to-face with the flight attendant. "You do that to me and I'll knock you flat," Fierro told the flight attendant before making his way to him.

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So therefore, if there was an issue with the passenger and her stroller , it should’ve been addressed at the gate. Let’s just entertain alternate theories for a moment. Pingback: Another Perspective On The American Airlines Strollergate Incident - One Mile at a Time.

media Friday night of a woman in tears after an American Airlines flight attendant forcibly removed a stroller from the female passenger and her babies. The video depicts the woman holding one of her babies and hysterically crying, while other passengers discuss the incident in hushed tones, with

The flight attendant is then seen pointing his finger at Fierro, telling him to "stay out of this." The flight attendant then dares Fierro to hit him while both are in the aisle, saying "try it" and "come on, hit me."

"A baby almost got hurt. That's what just fired me up, so that was it. I don't want to make a big deal about it," Fierro told WFAA, an ABC affiliate in Dallas.

WFAA also spoke with Surain Adyanthaya, who filmed the incident and posted it in on Facebook. Adyanthaya wrote on Facebook that the altercation started when the flight attendant “violently took a stroller from a lady with her baby on my flight, hitting her and just missing the baby.”

"He was very upset,” Adyanthaya said of the flight attendant. “He grabbed it and just pulled it off, sort of violently yanked it, and then stormed off the plane with it.”

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The only difference is the entitled smart ass passengers ( AMERICANS ) who film these incidents and blow it out of proportions. 3. Airlines should be able to provide stroller assistance just like wheelchair assistance and be able to guarantee a stroller waiting at the gate on exit.

Just last Friday, people witnessed an American Airlines flight attendant daring a passenger to hit him when the two got into a heated argument. What you may not know, however, is that just before this incident , the employee allegedly ripped a stroller out of a woman's hands because it was too big for

Read: Is United's Brand Damaged Forever? Airline Must Prove Its Worth After Passenger Dragging Video

The woman ultimately chose to board another flight and was upgraded to first class, Reuters reported Sunday. The airline suspended the flight attendant and issued a formal apology to the woman in a statement.

"We have seen the video and have already started an investigation to obtain the facts. What we see on this video does not reflect our values or how we care for our customers. We are deeply sorry for the pain we have caused this passenger and her family and to any other customers affected by the incident. We are making sure all of her family's needs are being met while she is in our care. After electing to take another flight, we are taking special care of her and her family and upgrading them to first class for the remainder of their international trip.

"The actions of our team member captured here do not appear to reflect patience or empathy, two values necessary for customer care. In short, we are disappointed by these actions. The American team member has been removed from duty while we immediately investigate this incident."

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According to the American Airlines website, small strollers can be checked at the gate but there is no policy about strollers in the overhead bin. We are deeply sorry for the pain we have caused this passenger and her family and to any other customers affected by the incident .

That means American Airlines has joined the ranks of United and Delta , both of whom have had numerous employee incidents that outraged the public and went viral over the last few months. After the woman's stroller was reportedly taken from her violently, a passenger comes to the front of the

Bob Ross, president of the Association of Professional Flight Attendants (APFA), released a separate statement about the incident.

"There are really two stories here related to this incident aboard a San Francisco to Dallas flight. One, we don’t know all of the facts related to a passenger who became distraught while boarding a plane and therefore neither the company nor the public should rush to judgment," Ross said. "Second, it appears another passenger may have threatened a Flight Attendant with violence, which is a violation of federal law and no small matter. ... We must obtain the full facts surrounding these incidents. Our passengers and the Flight Attendants deserve nothing less."

An American Airlines jet lands at Chicago O’Hare International Airport. © Photo: Scott Olson/Getty Images An American Airlines jet lands at Chicago O’Hare International Airport. An American Airlines jet lands at Chicago O’Hare International Airport. Photo: Scott Olson/Getty Images

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