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Travel Airline complaints down over last year, despite more bumping incidents

22:55  18 may  2017
22:55  18 may  2017 Source:   foxnews.com

These airlines bump the most passengers involuntarily (United isn’t No. 1)

  These airlines bump the most passengers involuntarily (United isn’t No. 1) United had the highest rate of involuntary passenger removals in 2012, but no longer.The act of involuntary ‘bumping’ or denying a passenger to board without a choice is tracked by the Bureau of Transportation Statistics for U.S. airlines. These removals represent a small percentage of total airline boardings in the U.S. (approximately 0.009%), and there has been noticeable improvement since 2008.

Consumerist also notes that, despite American Airlines receiving the most complaints (183) in the month of March, Spirit Airlines received the most complaints per In late April, for instance, United announced a new incentive program to cut down on their number of involuntarily bumped passengers.

Home LIFESTYLE Travel Airline complaints down over last year , despite In both years , Delta Air Lines was responsible for the most voluntarily bumped passengers (28 overbooking do not reflect new airline policies instituted after the April 9 incident aboard United Express Flight 3411, during

The Department of Transportation's latest Air Travel Consumer Report reveals the good — and bad — news.© Pietro_Ballardini The Department of Transportation's latest Air Travel Consumer Report reveals the good — and bad — news.

You might not know it looking through the latest travel headlines, but complaints against airlines during the first quarter of 2017 are actually down 19.3 percent from the same time last year.

According to the latest Air Travel Consumer Report released by the Department of Transportation, the entire number of complaints received by airlines between January and March 2017 sits at just 3,731. And while that figure might seem high, especially considering that it only covers the first three months of the year, it’s a far cry from the 4,629 complaints filed during the same time period last year.

Spirit Airlines ranks last in customer satisfaction survey for third year

  Spirit Airlines ranks last in customer satisfaction survey for third year The annual American Customer Satisfaction Index has released its annual report on air travel companies.For the third year in a row, Miramar, Fla.-based Spirit Airlines has ranked last in The American Customer Satisfaction Index (ACSI) annual survey on air travel.

Airline complaints down over last year , despite more bumping incidents external-ct. Delta, however, does allow carry-ons in overhead bins. --Boarding: Generally, you’ll be last to board. So even if you were allowed a carry-on, good luck finding space in a bin.

Despite a rise in incidents last year a new report has now pointed out that the quality of airline service hit a record high in 2017. Headley said, "I would have to say overall the airline experience is getting better for most people, although there are still people that are disappointed.”

Furthermore, the DOT’s figures — which were based on data from the Aviation Consumer Protection Division — reflect complaints filed against domestic and foreign carriers, but they also take into account any complaints filed against travel agents and tour operators working with the flights.

Consumerist also notes that, despite American Airlines receiving the most complaints (183) in the month of March, Spirit Airlines received the most complaints per passenger (102) in the same month, with roughly 5 out of every 100,000 passengers filing a complaint.

Both American and Spirit, however, racked up fewer complaints in March 2017 than they did during March of 2016, when American garnered 334 and Spirit amassed 174.

But just as any flight has its high and low points, so too does the DOT’s first-quarter Air Travel Consumer Report. According to their numbers, more people were bumped due to overbooked flights, both voluntarily and involuntarily, in the first few months of 2017 than the first few months of 2016 — but not by all that much.

You’ve never heard of these people, but they’ve changed the way you fly

  You’ve never heard of these people, but they’ve changed the way you fly These little-known consumer advocates are pushing for airline-industry change.For example, if you’ve wondered who’s behind all those Transportation Department airline fines, you can thank Ben Edelman, at least in part. He has filed dozens of complaints and has shown air travelers how to negotiate the federal government’s often confusing complaint system.

Despite widespread concerns about long TSA security lines , Airline customer complaints were down over 12% in the first six months of the year compared to last year , according to a report from the Department of Transportation.

WASHINGTON – Airline consumer complaints filed with DOT’s Aviation Consumer Protection Division during 2015 were up 29.8 percent from 2014, according to the U.S The carriers posted a bumping rate of 0.76 per 10,000 passengers last year , an improvement over the 0.92 rate posted in 2014.

In total, 102,285 passengers were voluntarily bumped from their flights (in exchange for compensation) and 9,566 were involuntarily removed in 2017. In 2016, those numbers were only slightly less, with 97,619 passengers volunteering their seats, and 9,445 being removed.

In both years, Delta Air Lines was responsible for the most voluntarily bumped passengers (28,328 in 2016; 38,344 in 2017) and Southwest bumped the most passengers involuntarily (3,116 in 2016; 2,573 in 2017).

The DOT’s latest figures concerning overbooking do not reflect new airline policies instituted after the April 9 incident aboard United Express Flight 3411, during which a 69-year-old passenger was forcibly and violently removed from an overbooked flight.

In late April, for instance, United announced a new incentive program to cut down on their number of involuntarily bumped passengers. Southwest Airlines announced their decision in April to eventually stop overbooking flights altogether.

FAA Investigating United's Baby Seat Incident

  FAA Investigating United's Baby Seat Incident United continues to face backlash for overbooking flights.The June incident involved a mother named Shirley Yamauchi traveling on a United flight. She was forced to hold her 27-month-old son on her lap for more than three hours despite the fact that she had purchased a separate ticket for him.

Despite Viral Incidents , Passengers Are More Satisfied With Airlines Than Ever. Lower air fares, better on-time performance, fewer lost bags and fewer passengers being bumped from over -booked flights have all contributed to the airline 's better customer satisfaction ratings.

But would you believe that despite this and other recent incidents in which airline employees appear to mistreat passengers, customer "And that's been improving year over year ." Incidents of passengers getting bumped off planes have also earned the airlines the negative press lately.

It remains to be seen what effect these policies will have on the DOT’s future Air Travel Consumer Reports.

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Southwest is Travel Industry's Favorite Airline .
In the court of public opinion, Southwest beat competitors by a substantial margin.According to new data from YouGov, 35 percent of travel industry pros who participated in the survey prefer Southwest. It easily beat the competition, gathering twice as much support as the nearest competitor, American Airlines, which was named favorite by 15 percent of professionals, followed by Delta, with 11 percent.

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