Technology T-Mobile Customers: If You Got a Confusing Text About Phone Hijacking Scams, You’re Not Alone

15:05  06 february  2018
15:05  06 february  2018 Source:   gizmodo.com

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For the last few weeks, T - Mobile customers have been receiving text message alerts warning them about “an industry-wide phone number port out scam .” And Here's Another PayPal Phishing Scam You 'll Want to Avoid.

If you ’ re a customer of T - Mobile in the United States, you may have recently gotten a somewhat alarming, and perhaps confusing , text message.

a store front at day © Image: Getty

For the last few weeks, T-Mobile customers have been receiving text message alerts warning them about “an industry-wide phone number port out scam.”

Motherboard confirmed with T-Mobile on Monday that the alert is authentic. A company spokesperson told Motherboard and Gizmodo that the company is alerting its entire “post-paid customer base,” but said not all customers have received the message yet because, “that takes time and can’t be done all at once.”

T-Mobile also sent the alert out on the T-Mobile app and website.

A Gizmodo editor who uses T-Mobile received the alert on Thursday. A Twitter search shows that people have been receiving the alerts since as early as January 18th. There’s no reason to think this was a strategic effort, but it seems the gradual alerts have averted much public attention about the matter until now.

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Nick takes up the story: “I got a message saying, ‘Welcome to Customer Support, Verification Services, to reactivate your card. There are a number of different aspects to these phone hijacking and hacking scams — depending on whether you ’ re a call victim or your phone system has been

Open the T - Mobile app on your device. If you don't have it, download it now. Tap the small phone icon in the upper right. Tap Schedule a Callback. Enter a phone number. ( If you ' re having an issue with your device One of our Customer Service representatives will call you at the time you selected.

a screenshot of a cell phone: Screenshot from a text alert that T-Mobile sent its customers © Provided by Univision Interactive Media, Inc. Screenshot from a text alert that T-Mobile sent its customers

Port-out fraudsters scam people by calling mobile carriers and impersonating their victims so they can either “port” the target’s number to a different carrier or get a new SIM card for the target’s number.

From there, the scammer can access personal accounts that are linked to the number. For instance, they can request that the target’s bank text them a password reset link.

The method isn’t new, but it seems to be growing more popular among scammers. “Port out fraud has been an industry problem for a long time, but recently we’ve seen an uptick in this illegal activity,” a T-Mobile spokesperson told Gizmodo. “We want to make sure our customers [are] aware of this risk and encourage them to add extra security features to their accounts.”

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If you ’ re a customer of T - Mobile in the United States, you may have recently gotten a somewhat alarming, and perhaps confusing , text message. A screenshot of a text message alert T - Mobile has been sending customers in the last few weeks.

If you notice any overages thus far (#646# then send for mins, #674# then send for text ) and your Once you ’ve gone over 10 months of being with t - mobile , you ’ re eligible to go to the real retention dept We all get upset at incorrect charges, etc. but chances are if you come on the phone angry or

The alert directs customers to a T-mobile page about the scam, which encourages them to call customer support to add port validation, which requires the creation of a six-to-15-number passcode. Then if someone attempts to port a number, they’ll have to enter the code.

For several months last year a bug on T-mobile’s site allowed hackers to access customers’ account information. The company fixed the flaw once Motherboard informed the company of the issue, but the data made it much easier for scammers to impersonate their targets when contacting T-Mobile.

[Motherboard]

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