Technology Comcast landline phone service still down in parts of United States

20:31  07 june  2018
20:31  07 june  2018 Source:   cnet.com

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Other Phone Service Providers. If have landline service , but not from either Comcast nor AT&T, check with your carrier to see if they have a similar voicemail app for your mobile device. Get more travel news!

If you rely on Comcast for your internet service , you probably know that things are down in a big way for the provider. Comcast , a major owner of NBCUniversal, does business in 40 states and the District of Columbia.

a close up of a map: comcast-outage-june-6 © Provided by CNET comcast-outage-june-6

Comcast confirmed Wednesday it's having some phone trouble nationwide. Several major cities are affected, according to the website Down Detector, including New York, San Francisco, Chicago, Atlanta, Portland, Houston, Denver, Philadelphia and Seattle, and many small businesses are taking to social media to tweet that they can't take calls.

As of Thursday, June 7, Comcast service hasn't entirely been restored. Comcast tweeted that "a small group continues to see issues" and suggests that customers reset their voice modems to try to fix it.

Comcast tells CNET that only its Xfinity Voice landline phone service is affected, not internet services. Some people are reporting that their Comcast internet is down as well, but others report it's working just fine.

At 12:37 p.m. PT Wednesday, Comcast told CNET that most services have been restored:

"We experienced a service interruption today with our Comcast Business Voice and VoiceEdge Select services and we apologize. Our engineers began working to address the issue immediately and services have been restored for most of our customers. We recognize that some customers are still impacted and we expect the issue to be fully resolved shortly. We have every resource focused on getting everyone back online and apologize again to the customers who were affected."

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Comcast ’s Xfinity landline service has been experiencing issues across the U . S . since this morning, with thousands of problems still being reported this afternoon, according to DownDetector.com.

Comcast ’s Xfinity phone service is apparently suffering a massive outage, knocking out phone service for thousands of companies across the country that still largely rely on landline access to do Due to a Comcast phone service outage in our area, our phone service is down until 4:00!

However, small businesses are still actively tweeting that their phone lines are down. Here are a few we saw earlier Wednesday:

Originally published June 6 at 12:07 p.m. PT.

Update, 1:06 p.m. PT: With Comcast statement.

Update, 2:20 p.m. PT: To add Comcast's assurance that internet is not affected, only phones.

Update, June 6 at 9:08 a.m. PT: To point out that Comcast's service still hasn't been fully restored as of Thursday morning. 

a close up of a map © Provided by CNET

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