US United won't use police to remove overbooked passengers - CEO

19:35  12 april  2017
19:35  12 april  2017 Source:   Reuters

Text of letter from United CEO defending employees

  Text of letter from United CEO defending employees Below is the text of the letter United Airlines' parent company CEO Oscar Munoz sent to employees after a passenger was dragged from a United plane at Chicago'sDear Team,

United won ' t use police to remove overbooked passengers - CEO - United Airlines will no longer use law enforcement officers to remove overbooked passengers from aircraft in the wake of a video that showed a Chicago passenger dragged from one of its flights on Sunday.

NEW YORK (Reuters) - United Airlines will no longer use law enforcement officers to remove overbooked passengers from aircraft in the wake of a video that showed a An online petition calling for Munoz to step down as CEO had more than 40,000 signatures on Wednesday morning.

FILE PHOTO -- Chief Executive Officer of United Airlines Munoz introduces a new international business class dubbed United Polaris in New York © REUTERS/Lucas Jackson/File Photo FILE PHOTO -- Chief Executive Officer of United Airlines Munoz introduces a new international business class dubbed United Polaris in New York

United Airlines will no longer use law enforcement officers to remove passengers from overbooked flights after global outrage erupted over a video showing a passenger dragged from one of its planes in Chicago.

"We're not going to put a law enforcement official... to remove a booked, paid, seated passenger," United Continental Holdings Inc Chief Executive Officer Oscar Munoz told ABC News on Wednesday morning. "We can't do that."

United passenger who was dragged from plane says he's still in the hospital

  United passenger who was dragged from plane says he's still in the hospital David Dao, a Kentucky physician who touched off a national debate over airline overbooking policies this week when he was dragged off a United Airlines flight, was still recovering in the hospital Tuesday after suffering injuries from the incident, according to a Kentucky television station that spoke to him.Dao told WLKY-TV that he was not doing well and that he was still in a hospital in Chicago. When asked what his injuries were, he said "everything," the station reported.On Sunday, Dao had boarded a United flight from Chicago to Louisville that the airline had overbooked.

By Alana Wise and David Shepardson NEW YORK, April 12- United Airlines will no longer use law enforcement officers to remove overbooked passengers . An online petition calling for Munoz to step down as CEO had more than 40,000 signatures on Wednesday morning. Munoz told ABC that

United Airlines won ' t use police to remove overbooked passengers : CEO . United CEO Oscar Munoz said the problem involving a passenger dragged off a plane resulted from a "system failure" that prevented employees from using "common sense."

Munoz said the incident on Sunday resulted from a "system failure" that prevented employees from using "common sense" in the situation and that Dr. David Dao, whom security officers pulled by his hands from the cabin before takeoff, was not at fault.

A United Airline aircraft lands at O'Hare International Airport in Chicago © REUTERS/Kamil Krzaczynski A United Airline aircraft lands at O'Hare International Airport in Chicago

An online petition calling for Munoz to step down as CEO had more than 45,000 signatures on Wednesday morning, but he told ABC that he had no plans to resign over the incident.

Shares of United Continental were about flat in morning trading. They had fallen as much as 4.4 percent on Tuesday.

The backlash from the incident resonated around the world, with social media users in the United States, China and Vietnam calling to boycott the No. 3 U.S. carrier by passenger traffic.[L8N1HK0L9]

United Air removes engaged couple traveling to wedding from plane

  United Air removes engaged couple traveling to wedding from plane An engaged couple flying on United Airlines from Houston, Texas, to their wedding in Costa Rica were removed by a federal law enforcement officer from the flight on Saturday amid disputed circumstances, according to media reports. The removal comes at a time of heightened scrutiny of the airline's approach to customer service after a video emerged a week ago showing security officers dragging a bloodied passenger off an overbooked United Express flight in Chicago.

United Airlines CEO Oscar Munoz said the company would not use law enforcement officers to remove overbooked passengers from aircraft in the wake of a video that showed a forcible removal of a Chicago passenger on Sunday.

NEW YORK (Reuters) - United Airlines will no longer use law enforcement officers to remove overbooked passengers from aircraft in the wake of a video that showed a An online petition calling for Munoz to step down as CEO had more than 40,000 signatures on Wednesday morning.

On China's Sina Weibo, #UnitedAirlinesforcespassengeroffplane was still pinned as one of the most talked-about topics on the microblogging site’s front page.

A video screengrab shows passenger David Dao being dragged off a United Airlines flight at Chicago O'Hare International Airport in this video filmed by @JayseDavid © REUTERS A video screengrab shows passenger David Dao being dragged off a United Airlines flight at Chicago O'Hare International Airport in this video filmed by @JayseDavid As of Tuesday, Dao was still in a Chicago hospital from injuries he sustained when airport security snatched him from his seat aboard United Flight 3411 to Louisville, Kentucky, his lawyer said.

"Currently, (Dao and his family) are focused only on Dr. Dao’s medical care and treatment," Chicago-based lawyer Stephen Golan said in a statement on Tuesday.

Video recorded by fellow passengers showed Dao on his back as security officers dragged him from the cabin of the parked plane. Other footage shows him, bloodied and disheveled, returning to the cabin and repeating: "Just kill me. Kill me," and "I have to go home."

United Staff Will No Longer Take Seats of Boarded Passengers

  United Staff Will No Longer Take Seats of Boarded Passengers The airline said its policy change was intended to prevent further episodes like the one last week in which a man was violently removed from a flight.“We issued an updated policy to make sure crews traveling on our aircraft are booked at least 60 minutes prior to departure,” a spokeswoman, Maggie Schmerin, wrote in an email on Sunday. “This is one of our initial steps in a review of our policies.

United Airlines will no longer use law enforcement officers to remove passengers from overbooked flights after global outrage erupted over a video showing. United Airlines CEO Oscar Munoz said the forced removal of a passenger on Sunday was a 'system failure.' |

By Alana Wise and David Shepardson NEW YORK (Reuters) - United Airlines will no longer use law enforcement officers to remove overbooked passengers from aircraft in the wake of a video that showed a Chicago passenger dragged from one of its flights on Sunday. "We're not going to put a law.

Much of the social media uproar stemmed from Dao's status as a paying passenger who was being removed to make room for additional crew members on the overbooked flight.

In the ABC interview, Munoz apologized profusely to Dao, his family, passengers and United customers.

People protest a passenger being forcibly removed from a United Airlines flight at O'Hare International Airport in Chicago © REUTERS/Kamil Krzaczynski People protest a passenger being forcibly removed from a United Airlines flight at O'Hare International Airport in Chicago

"This can never, will never happen again," he said.

(Reporting by Alana Wise in New York; Additional reporting by David Shepardson in Washington and Angela Moon in New York; Editing by Lisa Von Ahn)

Was that doctor dragged off the United Airlines flight because he was Asian? Many in China think so. .
<p>News that a passenger was forcibly dragged off a United Airlines plane has gone viral all over the world.</p>“He said, more or less, ‘I’m being selected because I’m Chinese,’” fellow passenger Tyler Bridges was quoted as saying by The Washington Post.

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