World Air Transat Passengers Stuck On Hot Planes For Hours

00:00  02 august  2017
00:00  02 august  2017 Source:   International Business Times

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Now, as if we all needed another reason to keep our feet firmly planted on the ground, passengers stuck in two Air Transat planes for hours on end eventually had to call 911 for a glass of water. Without the air conditioning, the cabin had become almost unbearably hot and people needed water.

Air Transat is the latest airline under fire for its treatment of passengers after two flights that diverted to Ottawa were stuck on the tarmac for hours . Passengers weren't allowed to leave the planes and some eventually called 911 for help, after conditions inside the aircraft became hot and made it hard

  Air Transat Passengers Stuck On Hot Planes For Hours © Provided by IBT US

Air Transat came under fire Monday after allegedly trapping passengers on two separate flights in sweltering heat, leading at least two customers to call 911, according to CBC News. The two flights were reportedly rerouted because of stormy weather, leaving passengers on the tarmac of Ottawa International Airport Authority (OIAA) for several hours.

Conditions on the flights became unbearable for several customers after the airplanes lost power, making the conditions in the cabin hot and difficult for passengers to breathe. One of the flights, Air Transat flight 157 from Brussels, arrived eight hours and fifteen minutes late to their destination, CBC News reported Tuesday.

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Passengers on two Air Transat flights were stuck on planes at the Ottawa airport for hours on Monday after being diverted due to stormy weather, and at least two of them One of the passengers called 911, Mah said. Paramedics arrived and handed out water to the stranded, hot passengers .

A woman who was aboard an Air Transat flight says she and other passengers were forced to stay in the plane on an Ottawa runway for six hours in uncomfortably warm conditions.

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Air Transat and OIAA responded to complaints made by customers on Twitter by aiming to ease the confusion and frustration of customers who had not been informed by either party of the dilemma. Passengers severely castigated the airline for what some customers referred to as a "shameful" situation.

Debbie Cabana, Director of Public Relations and Social Media for Air Transat, issued a statement to International Business Times Tuesday about the extensive layovers airline passengers experienced. She claimed that some of its flights "had to be diverted to other airports" because of the thunderstorm that hit Montreal.

"The delays that affected our passengers yesterday were caused mainly by congestion on the ramp at Ottawa airport as well as by delays in refueling our aircraft," Cabana told IBT. "The shortage of fuel on TS157 also explains the lack of air conditioning on board for a time. We sincerely regret the inconveniences for our passengers caused by this situation that was beyond our control."

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An Air Transat passenger called 911 after a Montreal-bound flight was diverted to Ottawa Monday, forcing travellers to stay inside the plane for hours as it waited on the tarmac. @ airtransat we have been stuck in the plane for over 5 hours with minimal updates.

Passengers on an Air Transat plane were reportedly stuck in the aircraft for about six hours on Monday on a runway at Ottawa International Airport. @ airtransat Flt TS157 has been stuck for 5 hours now.

She added, "Nearly 30 planes with several airlines, including Air Transat, were diverted to Ottawa, creating exceptional traffic there. As a result, Ottawa airport staff were unable to provide with loading bridges or stairs that would have enabled the passengers on the Brussels flight to disembark or our ground crews to replenish the aircraft’s empty drinking water reservoir."

One customer directly tweeted OIAA and requested an update on the delays after allgedly being held on an Air Transat plane for five hours. OIAA responded, saying, "I'm sorry to hear that — it's up to the airline to determine whether to deplane or wait it out when a flight diverts."

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Another passenger tweeted at the airline and urged the company to explain the reason behind the delay. Air Transat responded, saying, "Due to bad weather out of our control, we were sent to another airport. Waiting for authorities, but should be leaving very soon."

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Given that passengers have a right to punctuality, Air Transat will do the following: a) If a flight is delayed and the delay between the scheduled departure of the flight and the actual departure of the flight exceeds 4 hours , the airline will provide the passenger with a meal voucher. b)

Passengers wishing to take advantage of in-flight entertainment may purchase Air Transat 's re-usable headset or bring their own. Seats were pleasantly wide enough but they did give you a numb bottom after 3 or 4 hours . The hot sandwich was pretty awful.

A video was shared by another passenger on Twitter that depicted the airline looking to identify one of the passengers who made a 911 call about the layover. An overhead voice could be heard in the video asking, "Who called the 911 from this aircraft with the last for digits 0-4-0-3? Please present yourself to the very forward of the aircraft. Thank you for your cooperation."

Krista Kealey, a spokesperson for OIAA, issued a statement Tuesday to CBC News about Air Transat's layover incident. She claimed that Air Transat had the option of allowing passengers to exit the planes, but they had decided to forgo it.

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Passengers on an Air Transat plane were reportedly stuck in the aircraft for about six hours on Monday on a runway at Ottawa International Airport. She reported it was very hot , and passengers had trouble breathing. One passenger dialled 911 to notify them of the situation, and only then were

In December, a Calgary-bound plane made a scheduled stop in Hamilton to refuel. However, passengers said they spent eight hours stuck on the tarmac before they were let off. In 2009, Canada’s largest carriers ( Air Canada, WestJet, Air Transat ) agreed to the code and adjusted their

"We did have buses on standby in case they decided to disembark their passengers and process them through customs," Kealey said. "However, that decision was not taken by the airline, and ultimately it is the airline that is responsible for making those decisions about whether a flight disembarks."

A representative for Ottawa International Airport Authority didn't immediately return International Business Times' request for comment.

Air Transat plane, pictured January 23, 2013 after arriving at Toussaint Louverture airport, the Canadian airline kept passengers on two separate flights for six hours.© Photo: Reuters Air Transat plane, pictured January 23, 2013 after arriving at Toussaint Louverture airport, the Canadian airline kept passengers on two separate flights for six hours. Air Transat plane, pictured January 23, 2013 after arriving at Toussaint Louverture airport, the Canadian airline kept passengers on two separate flights for six hours. Photo: Reuters

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